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This website is owned and operated by Absolute Supply, Inc. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors commercial foodservice and janitorial equipment and supplies. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the items or services; stop providing the items or services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Absolute Supply, Inc., or Atosa Inc. with permission granted to be used by Absolute Supply, Inc. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Absolute Supply, Inc. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Absolute Supply, Inc. be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Absolute Supply Inc. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Will County / State of Illinois, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Will County, Illinois. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Return and Refund Policy

Items may only be returned with a Return Merchandise Authorization number (RMA#) received by Absolute Supply. Items may be returned within 14 days from date of delivery if in their original un-used condition with all original shipment packaging intact. A photo of shipment condition may be required for issuance of Return Merchandise Authorization. The buyer will be responsible for any return shipping charges. Refunds issued will be applied to their original payment method.

Restocking Fees
If an order is cancelled or refused after it has been shipped (for any reason other than freight damage), freight charges as well as a 25% restocking fee will apply to the returned order.

Delivery Date/Time
All pallets are shipped via common carriers and are curbside delivery only (no inside deliveries or white glove deliveries). Typically, shipments are delivered during normal business hours between 8:00 AM and 5:00 PM. A shipment’s estimated delivery date is the date that a shipment is estimated to be delivered, within the standard number of days established by the common carrier’s transit time, but is not a guaranteed date. You should check your shipment’s PRO (tracking) number each day to verify the shipment’s delivery status. If you require an appointment or notification for delivery, Absolute Supply must be informed before the order has been shipped. To avoid restocking or redelivery fees, it is imperative that you communicate all delivery requirements (including delivery date) to Absolute Supply at the time of your order.

Redelivery Fees
In the event that we receive and ship an order without being informed of all shipment requirements, Absolute Supply is not informed (or is misinformed) about ship-to contact information, or a customer is unavailable to receive a shipment on the delivery date, said shipment may have to be redelivered at a later date. If a shipment must be redelivered for any reason, due to the fault of the customer or ship-to receiver, redelivery fees will be assessed and charged to the customer.

Freight Damage
Please check for freight damage or any other delivery issues before signing for any delivery. If there are any signs of damage, overage, or shortage make sure to note all issues on the POD (proof of delivery) or delivery notice before signing, being as specific as possible (type of damage, piece count, product #, etc.). All possible freight damage or delivery issues must be noted on the POD or delivery notice upon delivery and reported to Absolute Supply within 72 hours. For any concealed damage, Absolute Supply must be notified within 72 hours of delivery.

Manufacturer's Warranty Service

All claims for parts or labor must be made directly through Atosa / Smart Kitchen Service by calling 800-683-8660 or emailing All claims must include: model number of the unit, the serial number, proof of purchase, date of installation, and all pertinent information supporting the alleged defect. In the case of compressor replacement under warranty, either compressor or compressor tag must be returned to Atosa along with above listed information. Failure to comply with warranty policies will result in voiding claims. For individual product warranty statements please visit our Support page here.

Customer Support

For any customer support issues you may contact us at 815-725-1226 or email us anytime

Effective Date : 10/18/2020

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